Privacy Policy
Effective Date: June 17, 2025
This Privacy Policy describes how Moush Realty Services ("we," "us," or "our") collects, uses, and shares your personal information when you visit and interact with our website located at www.moush.ca and use our real estate connection services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us, the choices you make, and the services you utilize.
The personal information we may collect includes:
Contact Information: Your name, email address, phone number.
Qualification Information: Details about your real estate needs (e.g., whether you have financing approved, if you are currently working with a realtor, your property preferences, budget, or timeline), which you provide through forms or conversations.
Technical Data: IP address, browser type, operating system, and website usage data (through cookies and analytics tools).
How We Collect Your Information:
Directly from you: When you fill out forms on our website.
From social media lead ads: When you submit your information through lead generation forms on platforms like Facebook and Instagram.
Through automated conversations: When you interact with our AI agents via phone calls, text messages, or other messaging platforms.
2. How We Use Your Information
We use your personal information for various purposes, including:
To qualify your real estate needs and understand your preferences.
To connect you with relevant and trusted professionals such as mortgage brokers, realtors, or new home show home representatives.
To communicate with you effectively via phone calls (including AI-driven calls), SMS text messages, email, and WhatsApp regarding your inquiries and appointments.
To set and confirm appointments with our partner professionals.
To improve and personalize our services and outreach to better serve your needs.
To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We may share your personal information with the following categories of third parties:
Affiliated Professionals: We share relevant qualification information (such as your name, contact details, financing status, and realtor needs) with our trusted partners, including mortgage brokers, realtors, and show home representatives, to facilitate your connection and service delivery. They will use your information in accordance with their own privacy policies.
Service Providers: We engage third-party service providers (such as GoHighLevel for CRM and communications, Bland.ai for AI communications, and Zapier for automation) to perform functions on our behalf. These providers have access to personal information needed to perform their functions but are contractually obligated not to use it for other purposes.
Legal Compliance: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
4. Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Your Privacy Rights
Depending on your jurisdiction, you may have rights under applicable data protection laws. In Canada, your rights are protected under federal laws like PIPEDA and relevant provincial legislation (e.g., British Columbia's PIPA). These rights may include:
The right to access your personal information.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to withdraw consent to the processing of your personal information.
To exercise these rights, please contact us using the contact details provided below.
6. Opt-Out of Communications
You may opt-out of receiving future communications from us at any time.
SMS Text Messages: To stop receiving SMS messages, reply STOP to any message you receive from us.
Emails: To unsubscribe from emails, click the "unsubscribe" link at the bottom of any email you receive from us.
AI Phone Calls: You can verbally request to be removed from our call lists during any AI-driven phone call.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect and use personal information about you, including for website analytics and to improve your Browse experience.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this policy and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may contact us at:
Moush Realty Services
Email: [email protected]
Phone: 604-351-0384
600-555 Burrard St
Vancouver, BC V7X 1M8